Terms of Service
These Terms govern your use of CatchSera for Business, provided by Smart Zone Corp ("CatchSera", "we", "us"). By using the website or starting a subscription or free trial, you agree to these Terms.
1. The service
CatchSera provides an AI voice reception and messaging service: an AI agent answers your inbound calls, captures caller information, and presents it on a dashboard where your team takes action and can dispatch jobs to team members. CatchSera captures and surfaces information; your team makes all final decisions. CatchSera does not book, manage, or modify your appointments or calendars.
2. Accounts & eligibility
You must be able to form a binding contract and use the service for a business. You're responsible for activity under your account and for keeping your credentials secure.
3. Free trial & billing
- Subscriptions begin with a 7-day free trial. You add a payment method to start; you are not charged during the trial.
- If you don't cancel before the trial ends, your plan begins and your card is charged the monthly fee through our processor, Stripe.
- Each plan includes a monthly allowance of voice minutes and text messages; usage beyond the allowance is billed at the plan's overage rate.
- Founding rate: if you start under the founding offer, your base rate is locked for your first 6 months. Fees exclude applicable taxes and telecom/regulatory pass-through charges.
4. Cancellation
Plans are month-to-month. You may cancel anytime, effective at the end of your current billing period. Fees already paid are non-refundable except where required by law.
5. Acceptable use & your responsibilities
You agree to use the service lawfully; to obtain any consents required to record or message your callers; and to comply with applicable telecom and privacy rules, including SMS/A2P consent requirements. You will not misuse the service or attempt to disrupt it.
6. Customer data & privacy
Our handling of personal data is described in our Privacy Policy. Caller data we capture is processed on your behalf under a Data Processing Agreement; a Business Associate Agreement (BAA) is available on our Healthcare plan if you handle protected health information.
7. Intellectual property
The service, software, and content are owned by CatchSera. You receive a limited, non-exclusive right to use the service during your subscription. Your data remains yours.
8. Service availability & changes
We work to keep the service available and reliable, but it is provided "as is." We may update features over time and won't remove a core feature included in your active plan without reasonable notice.
9. Disclaimers & limitation of liability
To the maximum extent permitted by law, the service is provided without warranties of any kind. Neither party is liable for indirect or consequential damages, and CatchSera's total liability is limited to the fees you paid in the 3 months before the claim.
10. Indemnification
You agree to indemnify CatchSera against claims arising from your unlawful use of the service or your breach of these Terms.
11. Changes to these Terms
We may update these Terms. Material changes will be posted here with an updated date; continued use means you accept the updated Terms.
12. Governing law
These Terms are governed by the laws of the Commonwealth of Massachusetts, USA.
13. Contact
Questions? Email contact@catchsera.com or write to Smart Zone Corp, Boston, MA, USA.